Rooted Counseling Services’ - Client Care Program
Terms & Conditions — SMS Messaging Program
Effective Date: 09/30/2026
These Terms & Conditions govern the Rooted Counseling Services’ - Client Care Program, the text messaging program operated by Rooted Counseling Services ("we," "our," or "us"). By providing your mobile phone number and opting in, you agree to these Terms & Conditions.
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1. Program Name and Description
Program name: Rooted Counseling Services - Client Care Program
Rooted Counseling Services uses this program to send care-related text messages to clients who opt in. Messages may include:
- Appointment reminders and scheduling confirmations
- Intake and assessment instructions
- Care-coordination messages from your provider or our staff
- Billing notifications and follow-ups
Consent to receive text messages is not a condition of receiving care or of purchasing any goods or services.
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2. Message Frequency
Message frequency varies. You may receive recurring messages based on your appointments and your interactions with our staff, typically no more than 10 messages per month.
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3. Message and Data Rates
Message and data rates may apply. Rooted Counseling Services does not charge you for these text messages, but your mobile carrier's standard messaging and data rates may apply to each message sent or received. Contact your carrier for details about your plan.
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4. How to Get Help or Opt Out
Reply HELP to any message for assistance. Reply STOP to any message to unsubscribe at any time.
After you reply STOP, you will receive one confirmation message and then no further messages from this program. To start receiving messages again, reply START.
Messages are supported on major US carriers, though carrier participation may change.
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5. Client Support
For help with this messaging program, contact us:
Rooted Counseling Services
978-303-8902
info@rootedcounselingservices.com
68 Tadmuck Road, Suite 6, Westford, MA 01886
Support hours: Monday - Friday 9am-4pm EST.
You can also reply HELP to any message.
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6. Privacy
Information collected through this program is handled in accordance with our Privacy Policy, available at https://www.rootedcounselingservices.com/privacy-policy. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes.
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7. Carrier Liability
Carriers are not liable for any delayed or undelivered messages. Message delivery depends on your carrier's network and your device, and we cannot guarantee that every message will be delivered.
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8. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised effective date. Continuing to participate in the messaging program after changes are posted means you accept the updated terms.